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Executive Manager Customer Experience (CX)

An Executive Manager of CX or MX, leads the experience design strategy and will advocate for company wide engagement to provide seamless experiences across all touchpoints in a customers journey. 

Their role is to help the business continually achieve increased customer satisfaction, increased efficiency and innovation via digital transformation.

Often reporting to the Chief Executive Officer, this is an important leadership role which supervises and oversees the strategy, planning and execution of a CX/MX strategy.

The Executive Manager will lead and build highly capable teams which will include data analysts, insights and service design, content and digital assets, and customer/member engagement specialists.