Over the years I’ve witnessed all types of behaviours from the business owners I’ve either worked for or have coached.
One of the behaviours that really perturbed me was the attitude, often in the heat of the moment, that a really great employee is easily replaceable; that they’ll just go out and hire someone even better if that person decides to leave.
In those moments I’d think, you know what, you’re not only fooling yourself but you’re doing a real disservice to your company.
A good employee has knowledge of your systems, your products and your processes. They have no doubt built trusting relationships with clients and your other employees,
And some of those relationships can take years to build and yet minutes to destroy when your client hears their contact is no longer with you.
When you lose a good employee, you lose part of your culture.
You lose part of your company.
And you may even lose your competitive edge to some degree.
If your business has a high turnover your goals are so much harder to achieve.
Your people aren’t commodities, they’re the reason your business objectives can be met.
So treat them with respect, listen to them, give them what they need including your praise, your support and your time.
In the heat of the moment, take a deep breath and carefully consider what you do next. If you don't, you might end up needing to call me.